Are you looking for the best small business phone service? Adding a phone service to your WordPress website is an excellent way to manage calls from your customers. Yet choosing one that suits your company’s needs is challenging.
In this article, we’ve hand-picked the best business phone systems to use with WordPress, so you can offer fantastic customer support and help your business grow.
What Is a Business Phone System and Do They Work?
A business phone system is a multiline telephony system that connects your main business number to multiple phones on a single network.
Usually, you’d add your landline or mobile phone number to your WordPress site, and use that solution to receive calls from your customers. The problem with this is it doesn’t look professional, and it’s harder to manage calls as a team with a single phone number.
Yet with a proper phone system for your business, you can take advantage of the following functionality:
- Track wait times, hold times, call duration, and overall usage.
- Call forwarding, international calling, inbound call routing, call recording, caller ID, etc.
- Share a single business number with multiple users simultaneously (auto-attendant feature lets you route calls to the first available team member).
- Use any phone system from desk phones and cordless phones to mobile cell phones and your computer for incoming calls.
- Cheaper pricing since private branch exchange (PBX) equipment is often stored in the cloud instead of facing up-front costs for on-premises and new phone equipment.
What’s more, most small business phone service providers use voice over internet protocol (VoIP solutions). This means you can take your number anywhere you want, as long as you have a high-speed internet connection.
Using a professional phone system is a game-changer for online stores and small business websites. And some even include contact center capabilities built-in and offer valuable addons to help grow your company.
With the ability to connect to your customers anywhere and with call management tools at your fingertips, you can offer excellent customer service and increase sales for your business.
Best Business Phone Service Providers for Small Business
Now that you know why using the best phone system for your business is a great way to serve your customers, let’s look at the best business phone companies to use with your WordPress website.
1. Ring Central
Ring Central is the best business phone service provider for companies of any size. They offer one of the most feature-packed small business phone systems on the market.
The Ring Central platform’s phone features include everything you need for your business, including:
- Unlimited calls
- Caller ID
- Call forwarding
- Real-time call waiting and transfer (queues)
- SMS text messages
- Team messaging (instant messaging)
- VIdeo calling
- Sharing 1 line on multiple devices
- And more
It also includes video meetings with screen sharing, up to 1000 toll-free minutes, and integration with Google’s Gsuite, Dropbox, and Microsoft.
Managing your calls is easy with cloud-based administration, and their enterprise-grade security ensures 99.99% uptime.
Ring Central’s Essential pricing plans begin at $19.99 monthly per user (billed annually) with the ability to add up to 20 users. Other plans are different price points and come with additional features.
Ring Central is an ideal phone system for both physical businesses and those moving toward remote working. It can work with your existing telephone system (if compatible), or you can use the virtual phone system included in the Ring Central mobile app, which works with all smartphones.
Nextiva is another popular business phone system service provider with a wide variety of advanced features, quick and efficient setup, and reasonable pricing. It also includes a web-based admin area, making it easy for small business owners to effectively manage their unified communications platform preferences.
Nextiva’s VoIP phone system comes with:
- Advanced call routing
- Unlimited calling (domestic)
- Voicemail to email and text
- Visual voicemail
- Online faxing
- Extension dialing
- Video conferencing
- Documented APIs
- And more
You’ll also receive a free local or toll-free number, number porting, and call management features such as caller ID, call forwarding, custom greetings, and an advanced interactive voice response system (IVR).
The Nextiva platform gives you access to more powerful features like Live Chat, CRM integration, online surveys, and call analytics that work well as part of a unified phone system.
The call quality is top-notch, with a 99.99% uptime for their VoIP phone service, so it’s rare you’ll face an outage. Plus, their customer service team is super-friendly and always available to help to ensure the best customer experience.
The price of Nextiva’s business phone service starts at $19.95 per user per month. And the pricing is cheaper based on the number of users. If you’re looking to save a little money, you can also create a prepaid account.
Nextiva is a great solution for small and large businesses. With the ability to add a business line for cell phones (both iOS and Android), you can take business calls from your office, even if you’re working remotely, without sharing your cell phone number.
You can also integrate with platforms like Google Workspace, Zendesk, Slack, and more. However, if your business needs an office phone system that’s compatible with your existing handsets, Nextiva offers that too.
In fact, many call centers and enterprise businesses use Nextiva to transition from private branch exchange (PBX system) to powerful cloud phone systems with SIP trunking. The company also sells and rents hardware such as IP phones, analog adapters, and more.
3. Ooma Office
Ooma is a popular VoIP business phone service that offers affordable pricing, no contracts, and unlimited calling in the U.S. and Canada. Setup is super easy and can be done in less than 15 minutes, no technical knowledge required. Plus, it offers over 35 features, so it has everything a small business needs in a phone system.
Ooma’s phone system comes with features like:
- Virtual receptionist
- Call transfer and forwarding
- Hold and transfer music
- Voicemail with audio email attachments
- SMS messaging
- Call blocking
- And much more
With any Ooma plan, you can get a free business phone number, including local or toll-free numbers. Or, you can keep your existing number if you want.
Ooma also has a robust mobile app that lets you easily manage your calls on-the-go. When your phone rings, you’ll be informed when it’s an Ooma Office call, so you can differentiate between business and personal calls. And you can quickly transfer calls to another extension, your business voicemail, or a co-worker’s voicemail.
There are also features like video conference so you can easily collaborate with remote team members. And the call recording feature lets you play back phone calls so you don’t miss anything important.
Their pricing starts at $19.95 per month. You can upgrade to the Pro plan for $24.95 per month to get additional features like video conferencing, a desktop app, use your computer as a softphone, voicemail transcription, and more.
GrassHopper is a business phone service that offers VoIP, which is ideal for small businesses and solopreneurs. With a virtual phone number, you can forward calls to any number or mobile device. Yet, for outgoing calls, you’ll still need a standard phone line.
The intuitive web and mobile apps are easy to use for managing your account and phone service. It’s also possible to use multiple extensions for your business phone number, as well as local, vanity, and toll-free numbers for the UK and Canada.
You can expect all the standard features like:
- Call routing
- Call waiting
- Call forwarding
- Call hold music
- Automatic call transcripts to email
- And more
GrassHopper is an ideal solution for remote teams, as you can add extensions to use anywhere with their mobile or desktop apps.
Plans for GrassHopper start at $29.99 per month for 1 number and up to 3 extensions.
Phone.com is another excellent VoIP provider for small businesses. It has a user-friendly web and app-based admin panel and standard features that include:
- Caller ID
- Phone call forwarding
- Call Transfer
- Conference calls
- And more
Phone.com’s call minutes include Canada and several European countries, making it much cheaper to call those countries. It’s also possible to integrate your phone system with third-party CRM software such as Zoho and Salesforce.
There are 2 pricing options for Phone.com, which are either pay-per-minute or unlimited. Pay-per-minute plans start at $12.99 per month, with unlimited plans starting at $22.99 per month.
GoToConnect, or as it was formally known as, Jive, is another reputable small business phone service. It’s a cloud-based phone system provider that comes at an affordable price for most businesses.
This business VoIP service has all the standard features you’d expect, including unlimited calls, number sharing, unlimited extensions, call forwarding, mobile apps, live chat, SMS, and more.
Moreover, it a ton of CRM and marketing integrations with services, including:
- Microsoft Outlook
- Google Workspace
GoToConnect is also more than a business phone service. It’s a unified business communication platform with video conferencing for easy team collaboration.
In addition to the above, GoToConnect has over 100+ cloud VoIP features. That allows you to use unlimited call queues, advanced ring groups, cloud branch exchange, and several other notable features.
GoToConnect is part of the GoTo software family. As such, it works easily with other meeting and webinar software, such as GoToMeeting, GoToWebinar, and GoToTraining.
The pricing for GoToConnect starts at $24 per month for the basic business phone service. Their premium plan offers more advanced features for larger call centers.
Which is the Best Phone System for Your Business?
After carefully comparing the top business phone solutions, we decided that Ring Central is the best business phone service, with Nextiva coming in at a close second.
While both systems have similar pricing, we feel Ring Central offers better overall value as a small business VoIP service. It has a low starting price, a smooth user interface, and tons of powerful business communication features. They also don’t require such a long commitment for their annual plans.
Bottom line: you can’t go wrong with either of these solutions.
Business Phone Service FAQ
Below are some of the most frequently asked questions about business phone platforms and service providers.
What other business phone and communication systems are there?
Some other best small business phone systems include Vonage, Aircall, 8×8, Microsoft Teams, and Dialpad.
VoIP is a phone system more commonly known as Voice Over Internet Protocol. It’s a technology that lets you make and take phone calls over the internet instead of using traditional phone lines.
VoIP business phone services are a lot cheaper than landline phones. This is because they use your internet connection instead of requiring new hardware or a separate system.
Landline phone providers tend to charge extra for more advanced call features. Yet, with a VoIP phone system, many of these features are included automatically.
Yes! It’s easy to switch your landline phone system to an online phone system. Most of the top business phone solutions allow you to keep the same business phone number when you switch.
Most business phone service providers allow you to keep your existing desk phones and cordless phones. Many of them also come with a mobile phone app to install on your personal cell phone.
If you’re using analog phones or a PBX setup, you can also use a VoIP adaptor to keep your existing system.
We hope this article helped you discover the best phone systems for your business.
While you’re here, you might also be interested in learning how to make a click to call link in WordPress.
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