If the SeedProd support team needs to investigate an issue on your site directly, you can create a temporary WordPress administrator account and share the login credentials in your support ticket. Follow the steps below to set it up.

Important: Create a full backup of your site before granting anyone admin access. Once your issue is resolved, delete the temporary account.

Steps to Create the Temporary Admin Account

1. In your WordPress admin, click Users in the left navigation menu.
   
   

   

2. Click the Add New button at the top of the Users page.
   
   

   

3. Fill in the new user details using the values below, then click Add New User.
   
   

   

Use these exact values when filling out the form:

• Username: support@seedprod.com
• Email: support@seedprod.com
• Send User Notification: Checked
• Role: Administrator

Once the account is created, WordPress will automatically send a login notification to the support team email address.

Note: If your site is unable to send emails, WordPress will not be able to deliver the automatic notification. In this case, copy the generated password and send it directly to the support team in a reply within your ticket thread.

Once your issue has been resolved, go to Users in your WordPress admin, locate the support@seedprod.com account, and delete it to keep your site secure.